Ratings & Reviews

Overall Rating

(63 reviews)
93.7% of customers recommend this property

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Resident Reviews

submitted by Larry F. - |Recommended: YesBeen good — We have only been here a few months. It's been great so far..
response from property -Hi! Thank you for the 5-star rating! We are so happy to have you here! Please don't hesitate to reach out if you ever need anything. ~Kristin
submitted by Miranda S. - |Recommended: YesI love it here — My application process was smooth and easy. The ladies in the leasing office Mariah did my application, thank you are super helpful and kind. The prices are good especially compared to the rest of Austin. My shower had a small leak because of the door slightly bent by the previous residents use and maintenance came and fixed it promptly and kept me updated during the process. The quality of my apartment is great and I truly couldn’t be happier. The complex is clean and neighbors aren’t noisy. I can hear the occasional dog bark or loud TV, but that’s to be expected with apartment living and it’s never persistent. I know others have had trouble with parking, but I always seem to find a spot in front of my apartment after coming home from work. I feel safe and comfortable and finally have a place that feels like home. Thank you
response from property -Miranda, we are so happy to have you as one of our newest neighbors! Glad to hear that you are enjoying it here and that your application process went so smoothly. At Park at Estancia we strive to provide the best in customer service, so it is reviews like this that tell us we must be doing something right! Please don't hesitate to let us know if you ever need anything. ~Kristin and Your PAE Team
submitted by Jimmy D. - |Recommended: YesMove-in — All in all pretty good after the first day. A few minor things in the apartment. Like how to set AC schedule instead of having to adjust it everytime.
response from property -Jimmy, we are glad to know that you have had a easy move in. Please contact the office and we will gladly walk you through how to operate the thermostat. We are here to help! Thanks! ~PAE Management
submitted by Marlow M. - |Recommended: YesGreat Staff — Moving in from Houston and have had ZERO issues. The team at The Park at Estancia made our transition as smooth as possible. The amenities are amazing and we are south enough from downtown Austin that we avoid the infamous traffic. Couldn’t have asked for a better place to move to
response from property -Thanks Marlow! We are so glad to have you here! Please let us know if you ever need anything. ~PAE Management
submitted by Cody R. - |Recommended: YesGood — NA
response from property -Thank you for the 5-star review! Please don't hesitate to let us know if you ever need anything! ~PAE Team
submitted by Jeffrey E. - |Recommended: YesMaintenance crew — They have always treated us very well and are highly knowledgeable. We are grateful for Mike who we have known the longest but everyone on the maintenance team is above and beyond outstanding. Thank You Jefff Evarts unit 1307 Please give Mike a hug for me as he wouldn't let me hug him. AIR CONDITIONING Need I say more Triple F Jefff
response from property -Hi Triple F Jefff, thank you so much for the glowing review! We think the PAE team and Maintenance team, is pretty exceptional too! If you should ever need anything, please don't hesitate to let us know. Thanks again! ~PAE Management
submitted by Jaysen G. - |Recommended: YesMaintenance Staff on point — Maintenance team is always on point and ready to go. Great work team
submitted by Federico Z. - |Recommended: YesAwesome job — The unit was very neat and clean. A lot of compliments from family. Great job staff
response from property -Thanks Federico! We are happy to have you with us! Please let us know if there is anything that you ever need. ~PAE Team
submitted by Desiree C. - |Recommended: YesPAE — The reviews on yelp left me a little scared to commit to this place but I fell in love with the looks and everything it had to offer and took the chance anyways and I’m so glad I did. I haven’t had a problem with the front desk staff at all. They’ve actually been super understanding and helpful through all of this and keeping me in the loop with everything. I one million percent recommend these apartments and use your own judgement and intuition when deciding to move here. I would have been so mad if I listened to the negatives and turned them down. I love it here.
submitted by Desiree C. - |Recommended: YesReading all the reviews on Yelp, Facebook, etc. was definitely making me second guess this apartment. This was the 6th apartment I toured one day and I was already set on one I loved before seeing PAE. When I tell you my jaw dropped when I toured this place, I am not kidding. It was everything I wanted and more, honestly. I walked out knowing that this was the place for me and I would sign a lease immediately. However, upon reading the reviews, my heart sank because I was now conflicted with everyone warning not to sign here and what not. I couldn't get over the fact that this place was everything I wanted though and still took the chance and I am so happy I did. Never had an issue with management ever, they were always helpful over the phone and in office. Never rude. Parking was good for me, but I got a carport since I work overnights sometimes. I can see how parking may be an issue sometimes but I usually see plenty of parking always. Overall, first apartment and I am so pleased.
response from property -Hi Desiree! Thank you so much for your kind words! We are happy to have you as our newest neighbor! Yes, it unfortunate that in the multifamily industry, people are more likely to make their complaints known than their compliments. We are so grateful that you took the time to let us know that we have succeeded in our goal; to strive for excellence for our residents! If you ever need anything, please don't hesitate to reach out. Welcome Home! Thanks, Your PAE Team
submitted by Adam G. - |Recommended: YesParks — .
response from property -Thanks, Adam, for the 5-star review!
submitted by FARIA H. - |Recommended: YesJust moved from California — This is the first apartment I have had in Texas. I highly recommend this place for people who are new to town. The staff is so kind, and the maintenance crew is very sweet. I live on the third floor and have 0 noise complaints. I love the amazon lockers as well, they make me feel secure when I am not home. Overall I love living here and would consider renewing my lease.
response from property -We are so happy to hear how much you enjoy living at Park at Estancia. We know how important it is that everyone receive the best customer service and that they love their home. Should you ever need anything, please do not hesitate to contact us in the office at 512.280.6711. Thanks! ~PAE Management
submitted by Stephen W. - |Recommended: YesApartment service. — Awesome customer and management service Maitenace crew is on top of it. Only one garbage disposal issue and DONE in less than 24 hours. Always friendly
response from property -Thank you, Stephen, for your kind words. We are happy to be of service to you and glad to have you as a resident! ~PAE Management Team
submitted by Pamela N. - |Recommended: YesLiving at Park Estancia — I have just moved in and could not be happier, the unit was ready, and the move in was smooth. The one thing I did notice was how quiet it was and the how pleasant everyone I met was. The only thing I did notice was the poop left on the grass by dogs and the fact that someone's dog pooped right next to the dog station and they still did not pick it up as well as the trash can in the dog park overflowing and garbage on the ground due to this.
response from property -We are so happy to have you here too, Pamela! I am so glad to know that you are enjoying the community, your neighbors and Leasing Team. At Park at Estancia, we love our pets too, but not necessarily what they leave behind. Thank you for bringing this to our attention. We will work to increase awareness about the hazards of pet waste and will continue to make sure we address each situation as it arises. Thanks again, Kristin
submitted by Abigail P. - |Recommended: YesGreat move in process — Moved in was simple and easy. Only complaint is when calling in, when the office staff isnt available the off site people who answer phones literally know nothing. they cant answer any questions. I'd honestly rather be sent to a voicemail than given the false hope of someone picking up and then not being able to help in anyway.
response from property -Abigail, thank you for your review! We are so happy to have you as a part of our PAE family! I am sorry to hear that you have had a less than stellar experience from our live answering service. Give us a call, so that we can discuss your specific concerns. 512.280.6711. Thanks again! ~Kristin

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Park at Estancia, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Park at Estancia, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose